EFT Specialist - ACH
We are searching for an experienced EFT Specialist - ACH.
South Bend, Indiana
Essential Function
Understands the workflow and functions within the EFT department, including complex data processing, computer applications, and electronic distribution of files. Provides quality service to members, coworkers, business partners, and venders in resolving problems, training, and operational issues. Assists with the development, testing, and implementation of projects.
Primary Responsibilities & Duties
1. Perform accurate and timely completion of a diversity of paperwork and electronic communication of information to and from the Treasury, Federal Reserve, Mid-States and Everwise Credit Union business partners.
2. Requires data entry on the XP system and PC programs, analytical and troubleshooting abilities in working in a Windows and WEB environment, word processing, and spreadsheet applications.
3. Assists with the continual development of EFT workflow, developing procedures requiring writing abilities, training, and assisting with questions, and analytical abilities.
4. Resolve complex member, business partners, vendor and employee questions, and problems.
5. Troubleshoot and communicate advanced technical support to business partners.
6. Knowledge of computer systems, software, networking, and Everwise Credit Union employed software.
7. Ability to provide advanced error and needs communication to other Everwise Credit Union departments and vendors.
8. Demonstrates advanced knowledge of EFT processes and regulations.
9. Ability to assist in establishing new EFT processes and procedures.
10. Provide reports as needed for department and manager.
11. Lead and or assist with projects as deemed necessary by manager.
*Additional functions as necessary
Specific Skills
· Requires clear verbal communication skills, and telephone etiquette to provide service and information to members and employees and resolve questions.
· Other clerical skills required include telephone use and the ability to write and produce business correspondence, envelopes, forms, etc.
· Requires hands-on knowledge of computer applications and the ability to develop complex documents, spreadsheets, etc. as needed.
· Ability to read, write and perform mathematical calculations.
· An understanding of the XP system as well as other software applications used in the department.
· Research abilities.
· Display logical decision-making process in unscripted scenarios.
· Willingness and ability to learn new, more complex skills and display leadership abilities.
Accountability
· Responsible for completing EFT functions on a timely and accurate basis as established in the performance management goal for the position.
· Accountable for understanding and applying Everwise Credit Union policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).
· Courteous service to members, coworkers, and other outside contacts.
· Responsible for all checks received.
· Accountable for following established procedures and security measures to protect the Credit Union from liability.
· Accountable for excellent member service and adherence to the Credit Union’s philosophy and Service Expectations.
Minimum Requirements
H.S. Diploma or GED
Three months or more experience working in the financial services industry.
Non-Exempt Hourly Wage
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.